I’m not usually one to rag on local restaurants. I like to think of myself as more of a hype man regarding SLC’s dining scene than anything else. I truly feel that anyone that’s willing to stick their neck out and run a restaurant deserves our applause and support. Generally speaking, if a restaurant is out there trying their best, I tend to give them the benefit of the doubt when things fall short.
However, there’s a point in which certain restaurants don’t even try anymore, and when they get to that point, they deserve to be called out. I feel it’s disrespectful to customers when the service and the food is so egregiously bad that it’s obvious the restaurant has given up on having any sort of standards.
Sadly, such is the case with Pat’s BBQ. I don’t know what happened to Pat’s over the past little while, but whatever it is, it hasn’t been for the better. I will say I noticed a similar pattern with another once-great BBQ restaurant: R&R BBQ. Both have seemed to followed the same path: original owner/pitmaster sells out, transitions away from the business, and the quality control falls apart.
At the Commonwealth location off 21st South, it’s a full-service restaurant, unlike their State St location, which is quick-serve style. I feel the quick-serve setup is better for most BBQ restaurants, and given that 90% of the BBQ restaurants I’ve been to over the years is the “order at the counter and sit down” style, I think it’s evident that that’s the way to go.
Walking into Pat’s was a sleepy affair, with us waiting several minutes be be acknowledged by the lone server working that day. The first red flag was that the place smelled absolutely nothing like a BBQ place. I want to walk in and smell like there’s a raging campfire in the room next door (or at least somewhere in the vicinity.) Staged or not, I want some smell of burning wood to tell me there’s some serious smoking work going on behind the scenes. Pat’s smelled more like a Costco or a library than a BBQ restaurant.
Once seated, no drink order was taken, and what seemed like ten minutes passed before our food order was taken. It was not busy.
And then the food arrived. First, the positives: the french fries were very good. Breaded, crispy, and warm. Same goes for the baked beans, which were rich and flavorful. And then there was the brisket, which was a room-temperature nightmare, and the slices had some obvious oxidation that told me these slices had been sitting out for a while. The room-temperature meat made me nervous. A comment was made to the server about this, and the reply was “I’ll let her know” (assuming the “her” was the cook). No efforts were made to rectify the situation by either replacing the meat with another option, or taking it off the bill. If I’m running a restaurant and a customer tells me something’s not up to snuff, they’re going to get more than just an “I’m sorry.” “I’m sorry” doesn’t fix the problem. It just makes the server feel better while leaving the diner with a bad experience.
For the cornbread, I might as well have eaten drywall spackle. It would have been more moist and would have had more flavor than what we were given. And maybe the drywall would have come with a side of butter, which is more than the cornbread came with.
My kid had the mac and cheese, which looked sadder than the empty band stage behind us. He didn’t even touch it. It was barely warm, with terrible presentation, and lacking in flavor. For my four-year-old to not completely house a cup of mac-and-cheese told me everything I needed to know about it.
If a shoulder shrug and an eye roll could be personified in food and service format, it was perfected in this meal at Pat’s.
Enjoy the $25, Pat’s. It’s going to be the last money you ever see from me.